Contact us

For any inquiries or support requests regarding Zurich travel insurance purchased through booking.com or rentalcars.com from Zurich Insurance Europe AG (ZIE), please use only the communication channels listed below. Assistance is available in Slovak, German, or English. 

Car Hire Excess Insurance (CHE)

Booked on Rentalcars.com:

• Customer Service: www.rentalcars.com/customer-service   https://www.rentalcars.com/contact

• Claims: insurance.claims@rentalcars.com

• Complaints: insurancecomplaints@rentalcars.com

Booked on Booking.com:

• Customer Service: https://cars.booking.com/customer-service

• Claims: insurance.claims@booking.com

• Complaints: insurancecomplaints@booking.com

Room Cancellation Insurance (RCI)

• Customer Service: service-booking@de.sedgwick.com  or 0049221-7715-7733 (not toll-free)

• Submission of Claims: https://intake.sedgwick.com/u/BookingZurich/claimsForm

• Questions on Claims: claims-booking@de.sedgwick.com  or 0049221-7715-7733 (not toll-free)

Single Trip Travel Insurance (STT)

• Customer Service: service-booking@de.sedgwick.com  or 00492217715-7734 (not toll-free)

• Submission of Claims: https://intake.sedgwick.com/u/BookingZurich/claimsForm

• Questions on Claims: claims-booking@de.sedgwick.com  or 0049221-7715-7734 (not toll-free)

• 24/7 travel insurance service (B12), please contact us by phone: 0049221-7715-7747 (not toll-free)